################################### ### Help Center Live Change Log ### ################################### ### Version 2.1.5 - August ,20007 ### - Fixed problem with transcript deletion - Fixed major Security escalation issue - Minor updates to auth.php to fix small errors - More work on the transcript issue ### Version 2.1.4 - August 15, 2007 ### - Fixed short_open_tag errors on newer PHP installs - Fixed more file corruptions - Added config option for operators to delete chat transcripts - Fixed error in database.sql - Fixed problems with the copyright symbol causing issues for some people (changed to (c)) - Fixed Timing issue in aardvark library ### Version 2.1.3 - July 3, 2007 ### - Provided work around for PHP 5.2.2 bug in core - Replaced osTicket with eTicket - Fixed issue with themes not working correctly in eTicket on PHP 5.2.3 - Fixed issue with initiate chats not working, put more real world timeouts into config - Added more bots to the bot killer - Fixed issue with setup wherein in some situations setup would fail at stage four on 2.1.2 and 2.13Beta1 - Fixed some SQL issues with Windows servers. - Fixed a bug in the Portuguese language file. - Fixed a couple of bugs in setup - Fixed a bug in the saving of transcripts which affected certain character maps. - Added a config option to prevent operators from being able to delete transcripts (in config.php, add $conf['opdelete']=true; to turn on) - Fixed by whereby Apache on Windows would give an error. - Updated Smarty - Updated PHPmailer ### Version 2.1.2 - June 4th, 2006 ### - Fixed booting of operators from WinApp - Fixed php error notice if operator has no reviews - Fixed monitor sound problems - Fixed problems with visitors sometimes not being displayed - Optimised default timers - Added ability to pass nickname into chat from generated code - Fixed problems with quotes in chat nickname ### Version 2.1.1 - May 14th, 2006 ### - Fixed file transfer over SSL - Fixed initiate and CoBrowse problems over different subdomains - Fixed view ticket URL problem - Added parsing so that any incorrect module URL's will be dealt with correctly ### Version 2.1.0 - May 1st, 2006 ### - Added ability to put chat sessions on hold in WinApp - Added department ordering - Added department visibility - Added the option for forum links in divert pages - Added bot blocking so that (most) site crawlers are not logged as visitors - Updated the HelpCenter module to use phpmailer instead of the mail() function - Fixed osTicket SQL injection vulnerabilities - Included operator's username in available_operators() - Made database id optional when accepting/declining a chat - Fixed stats errors - Explained assignment polling - Updated department selection so that it is not shown if there is only one department when requesting a chat - Changed aif files to mp3 - Fixed problems with useragents containing pipes - Fixed problem of not being able to send transcript after reviewing an operator - Updated CoBrowsing - Fixed review problem when no transcript available - Fixed problem of alternating footprints loop when visitor has more than one page loaded. - Added viewing of operator's reviews in statistics. - Fixed undefined index errors when trying to extract search keywords - Added timezone offsets - Fixed osTicket attachment and banlist URL problem - Fixed chat error when department/operator/guest name has a single quote - Fixed problems with canned messages in WinApp ### Version 2.0.6 - November 23rd, 2005 ### - Fixed open ticket URL problem - Fixed problems with error 24 in WinApp ### Version 2.0.5 - October 10th, 2005 ### - WinApp no longer needs safe_mode off - Updated client.php for WinApp 2.0.3 - Added seach engine keyword extraction for WinApp - Added operator rating system - Fixed URL problems in osTicket - Updated version number - Fixed monitor design error in IE - Included missing license file for phpmailer - Fixed login problem in IE - Fixed problem with smarty loop not showing all visitors - Corrected a few typos ### Version 2.0.4 - July 27th, 2005 ### - Fixed problem with online status chaning to offine after a while when using WinApp - Removed closing of chat request window when clicking trouble ticket link - Fixed incorrect URLs in osTicket - Updated Portuguese language pack - Changed chat window sizes so that the height is larger to compensate for other languages. - Changed the file class so that no errors are reported when file is empty - Changed the database class to return false when query is empty ### Version 2.0.3 - July 10th, 2005 ### - Added updating of hostname for repeated visits - Added danish language pack - Changed chat timer to extend past 60 minutes - Fixed bug with osTicket not sending notification emails - Fixed problem with initiated chats not connecting - Added easier configuration of SMTP ports - Changed version number so that it is in an external file - Added popup window's size to config file - Fixed security issue that takes advantage of safe_mode settings - Fixed problem with recursive file removal - Removed database caching in client.php due to cache files being deleted while the connection is open. ### Version 2.0.2 - June 28th, 2005 ### - Fixed error with request monitor when there are no visitors ### Version 2.0.1 - June 25th, 2005 ### - Fixed CoBrowse error. Long URL's now sent to WinApp, not shortened ones. - Fixed problem with stripslashes when posting arrays fixed (caused problems in osTicket) - Fixed problem with access denied for users in osTicket - Fixed HTML error in /templates/G/live/divert.tpl - Fixed fsockopen problem when sending email if chat was diverted - Fixed broken links in osTicket - Added optional use of database cache so that HCL can work with safe_mode - Added rmhcl.php to delete the cache and compile directory contents - Fixed CoMarker positioning problem - Fixed osTickets search bug - Fixed problem with CoBrowse page not synchronizing properly - Changed WinApp footprints and history URL's so they are full instead of abbreviated - Added option in config file to block IP addresses. - Changed osTicket to open in a new window when operators are offline - Changed operator chat request G template to look nicer - Fixed operator chats - Changed monitor to not display visitors with no page info - Added checks to ensure operator is selected for operator chat ### Version 2.0.0 - June 12th, 2005 ### - Initial release of Help Center Live 2.0.0 - Entirely new code, so new changelog.